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Mindful Sales Performance
Measuring Mindfulness
Pre-Course Assessment
Getting Started
Mindfulness, Sales and Service
Course Objectives
Course Contents
Coaching and Support
I. Introduction to Mindfulness
Master Class Materials
An Old Brain in a New World
3 Modern Perspectives
3 Attention Skills
5 Neural Exercises
9 Attitudes of Mindfulness
Establishing a Practice
Guided Exercises I
Progress Exam
II. Stress and Anxiety
Why This Matters
An Epidemic of Chronic Stress
Relieving Stress
Reframing Stress
Guided Exercises II
Progress Exam
III. Focus and Attention Control
Information Overload
Attention Engineering
Digital Distraction
Guided Exercises III
IV. Change and Uncertainty
Why This Matters
The VUCA World
Guided Exercises IV
Progress Exam
V. Trust and Influence
Why This Matters
Earning Trust
Building Rapport
Influence and Persuasion
Guided Exercises V
VI. Relationship Management
Why This Matters
Self-Awareness
Self-Management
Social Awareness
Guided Exercises VI
Progress Exam
VII. Negotiation and Persuasion
Why This Matters
Attitudes and Intentions
Mirroring and Attunement
Finding Common Ground
Guided Exercises VII
VIII. Mental Toughness, Grit and Resilience
Why This Matters
Mindset and Reactivity
Grit and Resilience
Self-Compassion
Guided Exercises VIII
Progress Exam
Certification Exams
Section I - The Nature of Mindfulness
Section II - The Science of Mindfulness
Section III - The Practice of Mindfulness
Section IV - Mindful Sales and Service
3 Attention Skills
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